Following Affinity Water’s online customer events in April, they promised to conduct a short consultation in May to gain a wider view on water hardness in the area and to let you know about the different methods of how water can be partially softened.

Affinity Water are continuing to listen to Saffron Walden residents and want to give everyone in the area an opportunity to have their say and are contacting customers via email, text, letter and highlighting with local media.

Your feedback is important  and they would be grateful if you could answer a few short questions at

As part of the consultation, Affinity Water are looking to make a donation to a local community group or charity and residents will also have a chance to tell us about the local causes that matter most to them.

The consultation will close on 18 June and they will publish their response on their dedicated webpage at the end of July.