A message from Affinity Water - please use water wisely

May 2020 was the driest May on record in England since records began in 1929

Since the Covid-19 outbreak with many more people at home, combined with spells of hot and dry weather so far this summer, we have seen a significant rise in the demand for water.  This issue is not just confined to Southeast England, but is being experienced by all water companies across the country.   Last month was the driest May on record in England and the sunniest start to Spring since records began in 1929.   This has driven record demand for water. In fact, the demand for water in May during the last hot spell was the highest in our 130-year history.  As we head into another hot spell this week, we are predicting another massive surge in the demand for water, which may affect the pressure some customers receive.  However, we have put plans in place and wanted to reach out to you to tell you how we are preparing for the hot weather this week and the rest of the summer:  

  • We’ve been working really hard on our network. We have driven leakage down to the lowest point ever and have teams working around the clock to keep driving it lower. This means that there’s more water in the network and available for customers. 


  • To meet the extra demand during hot spells, we have to put an additional 108 million litres of water a day into our network of pipes. This is the equivalent of supplying an extra 400,000 customers. 


  • We are building up our capacity in water storage reservoirs to help us through these hot spells.  


  • We are adjusting our network to bring in water from other areas and get water to where it’s needed most.  


  • We are contacting our customers through a variety of channels today to let them know the challenges we face this summer, what we’re doing and to request their support to help reduce demand.  


  • Where we have known pressure issues, customers will be sent further messages informing them of the situation in their area. 


We have also set up a dedicated webpage for customers to keep up to date with the latest information and how they can get involved to help reduce demand. Find out more at affinitywater.co.uk/highdemand   

How you can help 

Your local water supplier, Affinity Water is predicting a significant increase in the demand for water this week with more people being at home and the hot weather. 

 Affinity Water is treating and pumping additional water into the network, bringing in water from other areas and building up capacity to help meet demand. However, you can play a part too and help reduce demand to make sure there is plenty for the essentials such as drinking, washing and cooking.   

  • Avoid using sprinklers and hosepipes – which can save an incredible 1,000 litres an hour! 


  • Only use the dishwasher and washing machine when they’re full – we are all at home creating more dishes so turning the dishwasher on only when its full can make a huge difference 


  • Turning off the tap every time you brush your teeth saves around six litres a minute. 

For more information, visit www.affinitywater.co.uk/highdemand  

I would also like to bring to your attention that we understand that this is a difficult time for some of our customers and we have a range of measures in place for people who have been affected by the Coronavirus outbreak – for more information visit www.affinitywater.co.uk/coronavirus


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Posted on 17/06/2020